Returns & Refunds Policy

Right to Cancel an Order

You have the right to submit a return or cancellation request within 5 days after receiving the goods.
The overall deadline for canceling an order is 5 days from the date you received the goods, or from the date on which a third party (other than the carrier) designated by you takes possession of the goods.

To exercise your right of cancellation, you must inform us of your decision by a clear and written notice.

You can contact us by email:
📧 sunboutiqueusa@gmail.com

We commit to reimbursing your payment no later than 30 days after receiving the returned goods or receiving your refund request.
The refund will be processed using the same payment method used for the order, and no fees will be charged for such reimbursement.

Conditions for Returns

To ensure your goods are eligible for a return, please make sure that:

• The goods were purchased within the last 30 days.

• The goods are in their original, unopened packaging.

Non-Returnable Items

The following items cannot be returned or refunded:

• Goods made to your specifications or clearly personalized.

• Goods that, by their nature, cannot be returned (for example, perishable goods or items past their expiration date).

• Goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.

• Goods that, after delivery, have been inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.
Please send the goods to the following address:

📦
215 Greenridge Dr, Apt 336, Lake Oswego, OR 97035

We cannot be held responsible for goods damaged or lost in return shipment.
Therefore, we strongly recommend using an insured and trackable shipping service.
No refund can be issued without actual receipt of the returned goods or proof of return delivery.

Gifts

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.

If the goods were not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the original purchaser (the gift giver).

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email:
📧 sunboutiqueusa@gmail.com